John Stewart Ceramics | Terms and Conditions
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Terms & Conditions, Shipping & Privacy policies

Terms and Conditions


Customers submitting a purchase order agree to be bound by the following terms and conditions set out by John Stewart Ceramics. The following terms and conditions supersede any previous terms and conditions and John Stewart Ceramics reserves the right to make changes to the website and this document at anytime.



John Stewart Ceramics does not accept liability for any loss or damages caused by this website, or any website linked to this website.

John Stewart Ceramics reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.


Ordering Method

John Stewart Ceramics offers on-line purchasing. Orders via phone, fax or email may be accepted at our discretion.


Shipping within Australia & New Zealand

Online orders for delivery within Australia are dispatched via Australia Post and normally will arrive within 2-4 working days from dispatch.


International Shipping

John Stewart Ceramics ships to most destinations around the world via Air Mail and arrive within 10-30 working days from dispatch. John Stewart Ceramics does not accept any responsibility for customs delays, duties or taxes that may apply. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.



Orders are dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock. Subject to prior arrangement, deliveries are not shipped until order payment is cleared. If any items cannot be fulfilled from your order we will contact you via email.


Acceptance of Goods

The customer is responsible for inspecting the goods for fault or damage and must notify John Stewart Ceramics immediately. Please see Returns & Exchanges Policy for more information.



John Stewart Ceramics reserves the right to change prices without notice. All prices and orders are displayed and processed in Australia Dollars (AUD)


Typographical Errors

In the event that an item is listed at an incorrect price or with incorrect information, John Stewart Ceramics reserves the right to refuse or cancel orders. John Stewart Ceramics will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.



Shipping & Refunds


Ceramic Products:

Ceramicists are not robots. All handcrafted work has a level of imperfection of which the ceramicist has assessed as being acceptable. Our products are covered with the following replacement options for a period of 14 days from date of purchase. We offer a full refund in the event of a major fault in the product. Alternatively products will be replaced free of costs if the item has a major flaw that prevents the item from being used for its intended purpose.


All items are shipped with Australia Post and extra insurance purchased if required. All issues and breakages arising from the item being shipped will be dealt with in accordance with Australia Post policy. We agree to replace any item that is not the item that was ordered.


Procedure: If you wish to pursue a claim, please send an email documenting your concerns and include photographic proof where appropriate.


Custom Ceramic Decal Products:

Ceramic decals are printed using ceramic toners. This technology has limitations in terms of both image resolution and colour correctness. If you are uncertain as to how your designs will print and fire you may like to consider using the A5 options first for the purposes of testing your design.


Our products are covered with the following reprint options for a period of 14 days from date of purchase.  We do not offer refunds. These options apply to the condition of the printed decal at the time that it is unpacked upon delivery only. We do not accept liability for issues arising from your application and/or firing.


We strongly advise that you carefully read and view the technical information.


Reprints will be completed and shipped free of cost if the item has a major flaw that prevents the item being used for it’s intended purpose.


All items are shipped with Australia Post with insurance. All issues and damages arising from the item being shipped will be dealt with in accordance with Australia Post policy. We agree to replace any item that is not the item that was ordered.


Procedure: If you wish to pursue a claim, please send an email documenting your concerns and include photographic proof if possible/appropriate.



John Stewart Ceramics reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by John Stewart Ceramics a replacement item will be shipped where possible subject to stock availability and the terms outlined above. A response for Faulty Claims will be received within 48 hours of an email advice.


Please note:

  • John Stewart Ceramics will not be held responsible if there is a delay in delivery.
  • For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
  • You need to send the original or a copy of receipt with your order
  • In the event that your product is lost in transit, John Stewart Ceramics will not be held liable and therefore recommends that you send all returns via Registered Post.
  • We ask that you allow 7 business days from the day you return your package for your account to be credited.


Order Cancellations

Orders may be cancelled only in the instance where the order has not yet been shipped.



Privacy Policy


John Stewart Ceramics respects the privacy of visitors to the John Stewart Ceramics websites. John Stewart Ceramics has adopted this privacy policy (“Privacy Policy”) to inform you of what information we collect from you on or through the websites located at the following domain  names: (collectively, the “Websites”), how we collect that information, how we may use it and the steps we take to protect it.


This Privacy Policy applies only to these Websites. John Stewart Ceramics is not responsible for the privacy practices of any company to which our Websites might link. For access to the privacy policies of those sites, please refer to the policies provided by those sites at their home pages.


Your Consent
John Stewart Ceramics will not collect personal information from you without your express consent. By clicking the “I agree” button at the end of this privacy policy, you signify that you agree to the terms of this Privacy Policy, which governs the collection and use of personal information via the Websites, as well as to our Terms and Conditions.


What kind of information do we collect?


Personal Information

John Stewart Ceramics collects personal information when you open an account, submit orders or purchase merchandise from the Website, or otherwise provide information to participate in the services and offerings on the Website. On such occasions, the personal information collected by or on behalf of John Stewart Ceramics may include, without limitation: your name, e-mail address, date of birth, billing address, shipping address, postcode, telephone number, mobile phone number, credit card information, debit card and related information, information concerning your interests, and other demographic information, as applicable. We may also ask some additional optional questions to help us better serve you. Please note that when you make a purchase from any of the Websites, we may need to contact you via phone, postal mail or e-mail if we have questions regarding your order.


To customise our response to your preferences with your consent, John Stewart Ceramics may ask you for personal information, such as your name, address, date of birth, gender, e-mail address, telephone number, mobile phone number and similar information. We do this, for instance, when you establish a user profile or account, register for contests and promotions, submit requests to John Stewart Ceramics customer service, respond to communications from John Stewart Ceramics and for other services that require registration or subscription. When you establish a user profile, we may also request optional information from you regarding certain user preferences and similar information. In addition, personal information is collected in certain portions of the Websites in which visitors specifically and knowingly provide such information along with content submissions, community postings (e.g., chat or bulletin boards), suggestions, surveys, polls or voting.


John Stewart Ceramics may also collect personal information from you about a third party to carry out services relating to you or that third party at your request. For instance, you may provide us with personal information about a third party when you request that we ship an order to a third party or to send an e-mail or e-postcard to a third party. That information will only be used for the specific purpose of responding to your request, such as delivering the e-postcard or to process and ship the order and confirm shipment.


Use of Cookies

A “cookie” is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Websites and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember user information such as your user name and password.

You can turn off all cookies if you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you must adjust your browser settings. Please note than when you set your computer to reject cookies, the settings may limit the functionality of the website you visit and it is possible that you will not have access to some of the features on the website.


Use of Visitors’ Information

Except for the purposes set forth below and otherwise provided in this Privacy Policy, John Stewart Ceramics will not share, sell, trade or otherwise transfer personal information provided by you on or through the Websites to third parties without informing you in advance. We will primarily use your personal information to provide products and services to you and to perform the following:


Business Uses – John Stewart Ceramics uses the personal information that you provide to: (i) establish user profiles and accounts and store user preferences; (ii) administer and fulfil contests, promotions, surveys or other site features (for instance to deliver a prize you may have won in a contest); (iii) provide you with the products or services that you have ordered or requested; (iv) process and ship orders; (v) send order and shipping confirmations; (vi) provide customer service; (vii) process returns or exchanges; and (viii) protect you, and us, against error and fraud; (ix) keep records of returns and exchanges; and (x) as needed to investigate or enforce legal rights and obligations:


Third-Parties – Information collected on or through the Websites may be shared or transferred to third parties who may be located outside Australia who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example, we may use third parties to host our Websites, assist in designing and operating the Websites or certain features, perform services, print or send communications on behalf of John Stewart Ceramics, authorise and process payments, process and administer gift cards, provide customer service and help us analyse data.


John Stewart Ceramics requires that these third-party providers to employ a comparable level of protection for personal consumer information. Further, John Stewart Ceramics only provides these third-party providers with the personal information necessary to perform their designated functions and services for us. You may be asked on certain areas our Websites whether you wish to receive information from third parties and, upon your consent, John Stewart Ceramics and/or those third parties may use the personal information you provide to contact you consistent with the consent that you provided as permitted by applicable law.


Affiliated Businesses; Business Transfers – We may share the personal information you have provided us among our affiliated businesses that we control or that are under common control with us. They may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy, to the extent permitted by applicable law. The personal information that we collect may also be transferred as an asset in connection with a merger or sale (including any transfers made as a part of an insolvency or bankruptcy proceeding) involving all or part of John Stewart Ceramics or as part of a corporate reorganisation, stock sale or change of control.


Required Disclosures – We may share personal information you provide to us with a third party if we are required by law to disclose that personal information. For example, we may be required to disclose personal information to respond to a subpoena, court order or other legal process, including any administrative proceeding, or in connection with an investigation. We may also disclose this information in response to a law enforcement agency’s request or as otherwise required or permitted by law when the information is relevant to investigating a violation of law or to address an emergency that threatens an individual’s life, health or security.


Non-Personal Information – We may use non-personal information to analyse visits to the Websites and learn about the interests of our visitors in aggregate and to better understand your interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions in which you are most interested. We may share non-personal, aggregate data with our marketing partners or other third parties for research and marketing purposes.

We may on occasion combine information we received on or through the Websites with information obtained from other sources and outside records to enable us to update and correct the information contained in our database.


Who Manages Visitors’ Information

The websites of John Stewart Ceramics and the information collected, are managed and controlled by John Stewart Ceramics or by third- party service providers that are required to maintain the security and confidentiality standards described in this Privacy Policy on behalf of John Stewart Ceramics.


Protection of Visitors’ Information

John Stewart Ceramics takes administrative, technical and physical precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction and requires its third-party service providers to do the same.


You can help us by also taking precautions to protect your personal data when you are on the Internet by changing your passwords often, using a combination of letters and numbers, and making sure you use a secure web browser.


Children’s Privacy

John Stewart Ceramics does not knowingly collect personal information from children under 13 for marketing purposes, because some information is collected electronically, it can appear to be the personal information of the John Stewart Ceramics purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to John Stewart Ceramics and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.


Except as stated above for the specific countries identified, John Stewart Ceramics does not knowingly collect personal information from anyone under the age of 18. If you are under the age of 18 and in a country that prohibits the collection of personal data from persons under the age of 18, you should not provide any personal information to us and you should use the Websites only with the involvement or a parent or guardian.


Right of Access

You have a right to access your personal information. You may exercise this right by visiting the “My Account” section of the website. From this link, you can view, challenge, modify or delete your personal information from our database. Please note that John Stewart Ceramics reserves the right to retain personal information relating to you reasonably necessary to document its business activities or as needed for required disclosures.


Choices You Have

No one is required to provide us with personal information. Your provision of any personal information to us on or through our Websites or by other means must be voluntary and with your consent to the uses described in this Privacy Policy. In some cases, only persons who provide the requested personal information will be able to order products and services or otherwise participate in the Websites’ activities and offerings.

If you would like to be on our e-mail list, you will be provided with the opportunity to designate your preference on the Website. You will also have the opportunity to “opt-in” to join our mailing list to receive catalogues and related materials through the mail. In addition, if you provide your mobile phone number and would like to receive text messages and/or SMS messages from us, you will have the opportunity to “opt-in” to receive those communications.



If you want to opt-out of having your personal information shared with our affiliates please send a letter to John Stewart Ceramics at:


You also will have the opportunity to opt-out of receiving future e-mail communications by clicking on an “unsubscribe” hyperlink contained in promotional, commercial e-mails we send to you.

Please note that unless you cancel your registration, you will not be able to opt-out of receiving all types of communications, such as service announcements and administrative messages, as these types of communications are a necessary part of your account and use of the Websites.


Cancellation of Registration

You may cancel your user registration at any time, and you can choose to opt-out of receiving any future e-mails and/or SMS messages from John Stewart Ceramics. Please note that modifications of the status of personal information will not stop e-mails and/or SMS messages (i) generated before John Stewart Ceramics can accomplish the modification of the status of personal information or (ii) from third parties with whom John Stewart Ceramics my have already shared that personal information consistent with this Privacy Policy.


John Stewart Ceramics may update its privacy policy from time to time due to changes in regulations and to keep up with new developments and possibilities on the internet. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.


How you can contact us

If you have questions, comments, a problem exercising your rights to access and correct information, or want to register a compliant relating to our website and/or privacy policy, please write to us at: